Shipping policy

 

EVERYTHING YOU NEED TO KNOW ABOUT SHIPPING

UK Delivery Options:

Royal Mail Tracked 48 (2-4 working days): from £3.95

International Delivery Options: 

DPD Direct - 3-7 business days: from £6.95
Track Your DPD Order Here

Royal Mail Tracked and Signed - 3-10 business days: from £6.95
Track Your Royal Mail Order Here

USPS Tracked (USA) via DHL eCommerce - 7-10 business days: from $11.95
Track Your eCommerce/USPS Order Here

Deutsche Post (Germany) - 3-7 business days: from £3.95
Track Your Deutsche Post Order Here

DHL Express USA - 1-3 working days: from $18.95
DHL Express Canada/Mexico - 1-4 working days: from £21.95
Must be ordered by 1pm (GMT/BST) for same day dispatch (Monday-Friday only)

DHL Express Europe - 1-4 working days: from £18.95
DHL Express RoW- 2-5 working days: from £29.95
Track Your Order With DHL Here

 

Need your kit ASAP? Want peace of mind from a top trusted courier company? We are partnered with DHL Express who offer safe, secured & Super Fast Expedited and Next Day delivery services!

DHL Express offers 1-3 day shipping to the United States and expedited services to Australia, New Zealand, Hong Kong, Singapore, Japan, Canada, Saudi Arabia, United Arab Emirates and many many more.

Just select DHL Express at checkout to receive a safe, secured & super fast delivery experience!

If you choose Express Delivery, you will receive a notification from DHL EXPRESS ON-DEMAND DELIVERY (ODD) and will provide you with email/SMS updates about your shipments progress and estimated delivery date/time. If the shipment doesn’t fit your schedule the 100% free service enables you to choose the time and place of delivery. Giving you maximum flexibility and greater control over your shipment.

At Cult Kits, we take our commitment to the planet seriously. Every time you select DHL Express at checkout you are helping us and DHL make significant changes to our planets future. DHL Express are utilising sustainable aviation fuel (SAF) via the GoGreen Plus service to deliver your orders. For more information see our climate commitment.

 

*All delivery aims are estimates provided by the shipping company and are usually accurate. DHL Global Mail ships via the Deutsche Post mail centre in Germany; where all orders are processed before being handed over to local delivery couriers/postal partners of their final destination. All international shipments are subject to local customs checks. We are not able to put a time frame on how long a customs entity will hold onto an item for. During this time, they may contact the recipient to request further information from them or payment of any relevant inbound duties and taxes that are due on the shipment. They may not contact the recipient as they may just be investigating the nature of the shipment and input from the recipient may not be required.

 

Order Preparation and Dispatch Times
We aim to dispatch all orders within 2 working days.

Order Tracking
We will send you two emails relating to the status of your order. The first will confirm its creation and the second will notify you of its shipment. This second email will contain a tracking number and link for you to follow its journey.

 

VAT & Customs Duties
International orders including orders shipping into the EU may be subject to customs duty. These charges are collected by the destination country's local customs officials, and we cannot estimate their value, nor can we refund or reimburse such fees. If these charges are not paid and your package is returned to sender, Cult Kits Ltd. retains the right to collect any additional charges from your refund once it arrives at our office. 

We are registered with the Import One-Stop Shop (IOSS); this means that VAT will be calculated and collected at checkout for all orders to the EU valued up to €150. If your order qualifies, you will see a tax breakdown below your order details at our checkout. If your order is below this threshold and you are requested to pay any fees when your order has arrived at customs, please contact us at info@cultkits.com as soon as possible so we can provide you with an invoice with proof of your payment.

For orders to the EU over €150; VAT, import and duty fees may be applied upon import.

List of VAT rates applied in the EU Member States (standard rate in %): 

 

Austria - 20%	Belgium - 21%	Bulgaria - 20%
Croatia - 25%	Cyprus - 19%	Czech Republic - 21%
Denmark - 25%	Estonia - 20%	Finland - 24%
France - 20%	Germany - 19%	Greece - 24%
Hungary - 27%	Ireland - 23%	Italy - 22%
Latvia - 21%	Lithuania - 21%	Luxembourg - 16%
Malta - 18%	Netherlands - 21%	Poland - 23%
Portugal - 23%	Romania - 19%	Slovakia - 20%
Slovenia - 22%	Spain - 21%	Sweden - 25%